java - Newrelic Install for WebSphere - ClassNotFoundException -


we've installed newrelic java agent on our websphere application / websphere commerce system , in newrelic logs seeing this:

sep 3, 2013 22:47:53 -0400 newrelic 14 info: data collector temporarily unavailable. can happen periodically. in event availability of our servers not restored after period of time, please report new relic. java.net.socketexception: java.lang.classnotfoundexception: cannot find specified class com.ibm.websphere.ssl.protocol.sslsocketfactory     @ javax.net.ssl.defaultsslsocketfactory.a(sslsocketfactory.java:11)     @ javax.net.ssl.defaultsslsocketfactory.createsocket(sslsocketfactory.java:6)     @ com.ibm.net.ssl.www2.protocol.https.c.afterconnect(c.java:161)     @ com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:36)     @ sun.net.www.protocol.http.httpurlconnection.getinputstream(httpurlconnection.java:1184)     @ java.net.httpurlconnection.getresponsecode(httpurlconnection.java:390)     @ com.ibm.net.ssl.www2.protocol.https.b.getresponsecode(b.java:75)     @ com.newrelic.agent.transport.datasenderimpl.connectandsend(datasenderimpl.java:550)     @ com.newrelic.agent.transport.datasenderimpl.send(datasenderimpl.java:600)     @ com.newrelic.agent.transport.datasenderimpl.invoke(datasenderimpl.java:480)     @ com.newrelic.agent.transport.datasenderimpl.invokenorunid(datasenderimpl.java:475)     @ com.newrelic.agent.transport.datasenderimpl.getredirecthost(datasenderimpl.java:203)     @ com.newrelic.agent.transport.datasenderimpl.connect(datasenderimpl.java:193)     @ com.newrelic.agent.rpmservice.launch(rpmservice.java:194)     @ com.newrelic.agent.rpm.rpmconnectionserviceimpl$rpmconnectiontask.attemptconnection(rpmconnectionserviceimpl.java:301)     @ com.newrelic.agent.rpm.rpmconnectionserviceimpl$rpmconnectiontask.access$1100(rpmconnectionserviceimpl.java:101)     @ com.newrelic.agent.rpm.rpmconnectionserviceimpl$rpmconnectiontask$3.run(rpmconnectionserviceimpl.java:235)     @ java.util.concurrent.executors$runnableadapter.call(executors.java:452)     @ java.util.concurrent.futuretask$sync.innerrunandreset(futuretask.java:328)     @ java.util.concurrent.futuretask.runandreset(futuretask.java:161)     @ java.util.concurrent.scheduledthreadpoolexecutor$scheduledfuturetask.access$101(scheduledthreadpoolexecutor.java:109)     @ java.util.concurrent.scheduledthreadpoolexecutor$scheduledfuturetask.runperiodic(scheduledthreadpoolexecutor.java:191)     @ java.util.concurrent.scheduledthreadpoolexecutor$scheduledfuturetask.run(scheduledthreadpoolexecutor.java:215)     @ java.util.concurrent.threadpoolexecutor$worker.runtask(threadpoolexecutor.java:897)     @ java.util.concurrent.threadpoolexecutor$worker.run(threadpoolexecutor.java:919)     @ java.lang.thread.run(thread.java:738) caused by: java.lang.classnotfoundexception: cannot find specified class com.ibm.websphere.ssl.protocol.sslsocketfactory     @ javax.net.ssl.ssljsseutil.b(ssljsseutil.java:125)     @ javax.net.ssl.sslsocketfactory.getdefault(sslsocketfactory.java:3)     @ javax.net.ssl.httpsurlconnection.getdefaultsslsocketfactory(httpsurlconnection.java:41)     @ javax.net.ssl.httpsurlconnection.<init>(httpsurlconnection.java:46)     @ com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:26)     @ com.ibm.net.ssl.www2.protocol.https.handler.openconnection(handler.java:1)     @ com.ibm.net.ssl.www2.protocol.https.handler.openconnection(handler.java:5)     @ java.net.url.openconnection(url.java:957)     @ com.newrelic.agent.transport.datasenderimpl.createconnection(datasenderimpl.java:676)     @ com.newrelic.agent.transport.datasenderimpl.connectandsend(datasenderimpl.java:540)     ... 18 more

there seems documentation how update eclipse based ide environment overcome error in other situations, nothing specific newrelic. has seen before can offer suggestions on how fix issue?

the next release of new relics java agent should make possible run without configuration changes. version 2.21.x , earlier please submit request support @ support.newrelic.com


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