ruby - A ticket System to integrate in Rails -


i want add ticket system web app i'm developing.

the idea simple: users can open tickets when have problems , admin can see tickets users have submitted.

i'm looking ticket system have found systems external web. want add in wep app.

¿do know ticket system por rails?

thanks

i think using external gem noted above either overkill or hassle due mentioned bad documentation.

judging problem description quite simple implement.

  • create model tickets , associations users (i assume have users model set up).
  • authorize access tickets' actions depending on user status (admin or not)
  • create corresponding views

p.s. have @ redmine code. open source project management software written in rails. sure give idea of how build own or borrow bits of code there (if app license building fits)


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